Since 1954, Collection Technology, Inc. (CTI) has delivered customized solutions including superior debt recovery and back office support services to a wide variety of industry verticals. CTI’s superior performance meets all federal and state compliance requirements and follows the highest ethical philosophies and practices.

While maintaining highly competitive rates, CTI will always conduct all activities “The Right Way.” We will never cut corners in achieving premium collection performance and quality. CTI has an unparalleled commitment to our clients’ best interests with diligent adherence to all client, legal and regulatory requirements.

“Committed. Compliant. Customer Focusedis our pledge to devote detailed attention to every account, follow the highest compliance and ethics standards in the industry and soar beyond your expectations with our dedicated customer service team.

With decades of collections expertise, we look forward to propelling your debt collection performance to the next level.

Mission Statement

CTI’s mission is to make a measurable difference through committed client partnerships, innovative solutions, and respectful customer service to achieve responsible recoveries and deliver top performance.

Company History

1954

  • Forerunner of CTI Founded

1970

  • Company Moves to California

1988

  • Company Becomes Collection Technology, Inc. (CTI)
  • 10 Employees

2004

  • Begins Working with the U.S. Department of Education
  • 50 Employees

2009

  • Wins InsideARM Award Best Places to Work in Collections
  • 120 Employees

2010

  • Wins InsideARM Award Best Places to Work in Collections
  • Awarded #1 Private Collection Agency In the Small Business Competition from Federal Student Aid (FSA)

2011

  • Wins InsideARM Award Best Places to Work in Collections
  • Awarded #1 Private Collection Agency In the Small Business Competition from Federal Student Aid (FSA)
  • Begins Working with Great Lakes and Sallie Mae
  • 200 Employees

2012

  • Wins InsideARM Award Best Places to Work in Collections

2013

  • Awarded #1 Private Collection Agency from American Student Assist (ASA)
  • Awarded #1 Private Collection Agency from Missouri Department of Higher Education (MDHE)
  • 350 Employees

2016

  • Implements new solution offerings
  • Moves into new verticals
  • Enhances consumer and client collaboration and services with new website and technologies
  • 450 Employees

Core Values

Our Core Values are the foundation upon which we perform our work and carry out our Mission in our daily tasks and responsibilities. Our Core Values shape our company’s culture, help us measure our overall success, and most importantly help us when we have to make decisions.

Code of Ethics

CTI has been a long-time member of the Association of Credit and Collection Professionals (also known as “ACA International”). In addition to CTI’s Core Values, the company expects all employees to adhere to
ACA’s Code of Ethics and Code of Operations.

Qualifications

  • Over 60 years of proven award-winning collections and back office support expertise

  • Large enough to meet any challenges yet nimble enough to quickly adapt to your changing needs

  • Strict compliance, far beyond legal requirements

  • Unparalleled personal service through your dedicated Client Service Representative and Collection Team

  • Highly competitive fees to maximize your recovery revenue

  • Peak operational efficiency utilizing highly secure, cutting-edge collection technology

  • Respectful recovery professionals who work to identify repayment options customized to each individual consumer’s circumstances

Leadership Team

Chris Van DellenPresident
With over 32 years of nationwide collection experience, Mr. Van Dellen has overseen CTI’s phenomenal growth and successful, award-winning operations. He oversees all company operations and guides the company through his motivating, visionary leadership.
Scott DanielsVice President
Mr. Daniels has been instrumental in the growth of CTI since 1997. His expertise has guided the implementation of successful technology innovations and specialized collection programs that have optimized achievement of our clients’ business objectives efficiently and with legendary service.
Abayomi BuchananDirector of Production
Overseeing all aspects of production, Mr. Buchanan pioneered breakthrough production techniques resulting in CTI’s extremely efficient workflows, high employee morale and ongoing high revenue recovery rates.
Lauren Valenzuela, Esq.General Counsel
Ms. Valenzuela serves as CTI’s legal counsel to assure full compliance with all current and emerging laws, regulations and court rulings as well as overseeing all internal audit, quality assurance, complaint resolution, training, and policy and procedure functions.
Andre WebsterBusiness Development Manager
Leveraging his extensive background in all aspects of collections, Mr. Webster has a deep understanding of the needs of clients in every business segment. His passion for customer focus and teambuilding assures every CTI customer receives unparalleled service.
Brittney GreenDirector of Client Services
Overseeing CTI’s elite Client Services teams, Ms. Green delivers focused attention to ensure all client expectations are met. Her vast industry experience and meticulous customer service skills have provided CTI’s clients with a level of attention, responsiveness and communication far surpassing industry standards.
Rolla Van Dellen, CPAChief Financial Officer
With meticulous precision, Ms. Van Dellen directs CTI’s financial operations by implementing rigorous financial controls to assure compliance with all regulations; developing annual budgets; overseeing in-depth financial audits; directing and improving account processing procedures; and forecasting for efficient account management.
Taylor MunozDirector of Human Resources
Ms. Munoz develops company policies, procedures and practices. Overseeing hiring, including extensive background checks, she has built a cohesive team of professionals with the motivational “can do” attitude that provides the highest service excellence in the industry.
Rob WassonDirector of Information Technology
A cyber-security expert, Mr. Wasson leverages his vast IT knowledge and experience to ensure CTI’s utilization of proven, cutting-edge IT resources protected by the maximum data security possible.

Focused Innovative Solutions that “Make a Difference” for our Clients

Through Creative Ideas, Innovation & Sheer Determination